This Refund & Cancellation Policy (“Policy”) governs the terms under which Velvet Bricks (“Company,” “We,” “Our,” or “Us”) will process requests for refunds and cancellations made by clients (“Client,” “You,” or “Your”) in relation to construction, design, consultation, or allied services offered by Velvet Bricks.

By engaging our services, You acknowledge and agree to the terms outlined below.

1. Refund Eligibility

1.1 Pre-Project Cancellation

• Clients may cancel their engagement before the commencement of project planning or execution. In such cases, the Company shall process a refund of the advance amount received, subject to deduction of consultation/design fees (if applicable).
  

1.2 Post-Project Initiation

• If a Client cancels the project after planning, procurement of materials, labor mobilization or execution has commenced, the Company shall refund only the balance amount after deducting all expenses incurred up to the date of cancellation.
  

1.3 Completed Milestones

• Payments made for stages of work already completed, including but not limited to design, structural planning or construction milestones, are non-refundable.
  
  

1.4 Delayed Client Inputs

• Refunds shall not be provided where delays or cancellations occur due to failure by the Client to provide necessary approvals, inputs or payments as required for project continuity.
  

2. Refund Process

2.1 Submission of Request

• All refund and cancellation requests must be submitted in writing to [Company’s official email/contact address] along with project reference details.
  
  

2.2 Review Period

• The Company shall acknowledge the request within 5 business days and review the claim against project records.
  
  

2.3 Refund Timeline

• Eligible refunds, if approved, shall be processed within 7-14 business days from the date of approval through the same payment method used by the Client, unless otherwise agreed in writing.
  
  

2.4 Documentation

• The Company reserves the right to request additional documentation, such as receipts, contracts, or material purchase confirmations, to verify claims prior to processing refunds.
  

3. Non-Refundable Scenarios

The following payments shall be strictly non-refundable under all circumstances:

1. a) Consultation fees, site visit charges and professional advisory services once rendered.
   b) Customized designs, architectural drawings and project-specific documentation.
   c) Costs incurred towards procurement of materials, whether used or unused, if purchased specifically for the Client’s project.
   d) Payments made for subcontractor or labor mobilization already executed.
   e) Any taxes, statutory fees or government charges levied in connection with the project.
   

4. Company Rights & Policies

4.1 Right to Cancel

• The Company reserves the right to cancel or terminate a project at its discretion in cases of force majeure, non-cooperation from the Client, breach of agreement, or any other unforeseen circumstance beyond the Company’s control. In such cases, refunds will be considered only after deduction of expenses already incurred.
  
  

4.2 Right to Adjust Refunds

• The Company retains the right to offset any outstanding dues or contractual obligations of the Client against the refundable amount.
  
  

4.3 No Liability for Delays

• The Company shall not be held liable for project delays or cancellations caused by third-party contractors, vendors, or government authorities outside the Company’s reasonable control.

5. Modifications & Exceptions

5.1 Policy Modification

• Velvet Bricks reserves the right to modify, amend, or update this Policy at any time without prior notice. The revised version will be effective immediately upon publication on the Company’s official website.
  
  

5.2 Case-by-Case Exceptions

• Any deviation or exception to this Policy shall be at the sole discretion of the Company and must be expressly approved in writing by an authorized representative.
  
  For any queries, please contact our customer support team.